“Mark,
I wanted to drop you a note and let you know how much I appreciate your handling of the sale of the L19 to me. This is the fourth airplane that I have purchased from you but the first that I have ever “purchased, site unseen”. The digital pictures that you emailed me made it easy for me to make the buying decision. They were very detailed and showed the exact condition. Having worked with you in the past, I knew that I could trust your grading system on describing the condition of the L19. Much to my benefit, the airplane was actually nicer than your description. This is always a pleasant surprise. Thank you for arranging delivery, that made the transaction a “No bother” to me. Your pilot was very professional and pleasant to meet. I am in the sales business myself and I just wanted to say how much I appreciate your honesty and professionalism. I look forward to our future dealings.“
